Please let us know before your treatment if you have any concerns regarding your health or well-being. Please notify us upon booking if you are pregnant so that we can advise on treatments and customise techniques that are safe for pregnancy.
Conditions and medication preventing treatments with electrical modalities are: Pregnancy, clients taking or have taken Accutane within the last six months, if you are using any medically prescribed exfoliating products, epilepsy, diabetic, metal implants, pacemaker and heart conditions.
As a courtesy to us and other clients, if you need to cancel or change an appointment we request a minimum of 24 hour notice to avoid a minimum fee of 50% being charged. If you don’t arrive for an appointment three times without informing us you will be required to pay for any future services provided by Heaven Sent before any appointment can be made.
We ask that you always allow enough time for your experience. Please note that as a courtesy to all our clients, late arrival appointments may not be honoured, or your treatment time will be shortened. We operate a strict no smoking policy throughout the salon and garden. Please be aware that the salon is over two floors and space is limited in areas so we are unable to allow pushchairs in the salon for safety.
It is a must to have a patch test 24 hours prior to treatment for biosurface peel, eyelash and eyebrow tinting, also for spray tanning if you have hypersensitive skin. You will be required to have a patch test every six months.
Gift vouchers are valid for six months from the purchase date and are non-refundable, under no circumstances will a voucher be extended, however treatments can be exchanged with a treatment of choice.
All course treatments must be booked and taken within six months of purchase date, courses will not be extended beyond this.